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FAQ

Frequently Asked Questions


Content Owner


REGISTRATION & FILM UPLOAD

Register at Artinii.com and select the role “Content Owner” during registration.

After completing the registration, follow the on-screen instructions.

👉 See: How to Register tutorial

Log in to your Artinii.Pro Dashboard and go to Upload Film.

Follow the on-screen steps to upload your content.

👉 See: How to Upload a Film tutorial

Video

  • Resolution: Full HD, 2K, 4K
  • Containers: MP4, AVI, MOV, MKV, ProRes

Audio

  • Stereo or 5.1 (AC3, AAC, WAV, FLAC, MP3)
  • Channel order: L, R, C, LFE, LS, RS
  • Each language must be uploaded as a separate audio stream
  • Audio tracks can also be uploaded separately

Subtitles

  • .srt format (external)
  • Embedded subtitles are also supported

Subtitles can be added in two ways:

  • Embedded subtitles (uploaded automatically with the film)
  • External .srt files

You can upload or edit subtitles:

  • during Step 6 of the upload process, or
  • later in Edit Audio & Subtitles in your Dashboard

Up to 300 GB per film.

  • Upload time depends on your internet speed and hardware
  • Processing can take up to 24 hours, depending on file size and encoding
FILM REVIEW & APPROVAL

In your Dashboard, open the film detail page and go to Audio / Subtitles to verify tracks and settings.

You may also request a processed preview copy before sending the film to clients.

Contact support@artinii.com.

  • Upload your film at least 72 hours before screening
  • Processing may take several hours
  • After processing, you must review and approve audio & subtitles
  • Artinii performs final approval within 48 hours after your review

At least 24 hours before screening, allowing exhibitors time to:

  • download the film,
  • test the projection with full equipment,
  • resolve potential issues.

If any issue is detected, an Artinii reviewer will contact you with instructions on how to fix it.
FILM PROTECTION & DRM

  • Invisible and inaudible watermarks are embedded before delivery
  • Films are encrypted using PlayReady or Apple FairPlay DRM, enhanced with Artinii’s custom protection

No.

Artinii Cinema Player automatically blocks software-based screen recording.

Screening data is recorded on the Litecoin blockchain for auditing and transparency.
SUBTITLES MANAGEMENT

Go to Artinii.Pro Dashboard → My Films → Edit Audio & Subtitles → Add Custom Subtitles.

  • .srt files
  • Embedded subtitles within the video container
LICENSING & DISTRIBUTION

Go to Artinii.Pro Dashboard → My Films → Send Film and follow the instructions.

The recipient must:

  • have an Artinii Exhibitor account,
  • have a properly set Screening Place.

Sending a film is a paid action.

Depending on your subscription tier:

  • via pre-purchased credits, or
  • via monthly invoicing and reports.

The delivery is still charged, regardless of whether the screening occurs.

This depends on local regulations.
SAAS SUBSCRIPTION & PRICING

Subscriptions are billed monthly and provide additional features compared to the free plan.

  • Casual (free)
  • Business
  • Professional

Visit the Pricing section on the Artinii website.

MARKETPLACE & REPORTS

Go to Artinii.Pro Dashboard → My Films → CinemaAnywhere, then:

  • set pricing,
  • define country restrictions.

Go to Artinii.Pro Dashboard → Reports and export data in CSV or XLSX format.

Currently, Full HD delivery is supported.
BRANDED FILM GALLERY & FESTIVALS

Contact artinii@artinii.com and provide:

  • admin email (linked to an Artinii.Pro account)
  • page title, description, custom URL slug
  • social links
  • header image (1920×370 px, JPG/PNG)
  • logo (EPS, AI, or transparent PNG, max 320×320 px)

Note: Branded Film Gallery tutorial: to be added

  • Go to Artinii.Pro Dashboard
  • Click Film Gallery for the selected film
  • Select the platform
  • Confirm selection
  • Adjust settings for VOD or Public Screenings
  • Set global pricing (editable later)

You must either:

  • own a Film Gallery, or
  • be invited as a contributor

Then select the festival and confirm participation.

TROUBLESHOOTING & SUPPORT

Yes. Contact support@artinii.com to schedule a Zoom walkthrough.

Register an Exhibitor account on Artinii.com and create a Screening Place.


Screening Venue


REGISTRATION & SCREENING PLACE SETUP

Register at Artinii.com and select the role “Exhibitor” during the registration process. Follow the on-screen instructions.

If you need help with registration, check out our tutorial How to Register.

A Screening Place represents the venue where your screenings take place (cinema, outdoor venue, cultural center, etc.).

It is required so that content owners have a clear overview of:

  • where the film will be screened,
  • and under what conditions (capacity, venue type).

You can create or edit a Screening Place right after registration or later in your account under Screening Places.

Please make sure to:

  • enter the exact address (city, country),
  • describe the type of venue,
  • specify the exact number of seats (important for licensing calculations).

Link (one-page tutorial): https://artinii.com/assets/tutorials/OnePager_Exhibitor.pdf

DOWNLOAD & COMPATIBILITY

Windows

  • OS: Windows 10 (version 1903 or newer)
  • CPU: Intel Core i5 (Intel Core i7 recommended)
  • RAM: 4 GB minimum (8 GB recommended)

macOS

  • OS: macOS 15 or newer
  • CPU: Apple M1 or newer
  • RAM: 4 GB minimum (8 GB recommended)
LOGIN & ACCOUNT

  • Verify correct email address and password
  • Check keyboard layout (CZ / ENG)
  • Try Google Sign-In if available

On the login page, click “Forgot your password?” and follow the instructions.

No, it is currently not possible to change the email address associated with an account.

Please contact us at support@artinii.com.

TESTING & TECHNICAL SETUP

Yes. You can preview a film, but:

  • once more than 50% of playback time is played, the license is considered used,
  • you can freely skip to any part of the film.

Yes. In Artinii Cinema Player, click “Test Order / Delivery” in the left menu to access a test video.

Alternatively, contact support@artinii.com to request one.

  • Connect your PC to the projector using an HDMI cable
  • Set display mode to Extended (not Duplicated)
  • Update graphics drivers
  • Verify audio configuration (stereo or 5.1 supported)

✔ What to Use

  • HDCP-compliant display (HDCP 1.4 or 2.2)
  • Certified High-Speed HDMI cables
  • USB-C / MiniDP → HDMI adapters with HDCP support
  • Direct connections (most reliable)

✖ What to Avoid

  • Displays or projectors without HDCP
  • HDMI splitters, switchers, extenders without HDCP passthrough
  • Cheap or unverified adapters
  • Screen recording, mirroring, virtual displays
  • Complex A/V routing that breaks the HDCP chain
OFFLINE SCREENING & LICENSING

Yes. After logging in and downloading the film, it can be screened offline for up to 14 days, always within the license validity period.

After this time, Artinii Cinema Player will automatically log you out.

This depends on:

  • your internet speed,
  • your storage speed (HDD / SSD).
HDCP

HDCP (High-bandwidth Digital Content Protection) ensures that digital content is transmitted securely between devices.

All components in your projection chain must support HDCP:

  • computer
  • HDMI cables
  • projector or display
  • any additional devices (control centers, splitters, etc.)

HDCP 1.4 and higher.

No, it isn’t.

TROUBLESHOOTING

  • Verify you are logged in with the correct account
  • Check your confirmation email
  • Make sure ACP is online and syncing
  • Confirm with the distributor that the film was sent

  • Check your internet connection
  • Verify available disk space
  • Restart Artinii Cinema Player

Keep Artinii Cinema Player running in the foreground for at least 60 seconds (do not minimize).

  • Use an HDMI cable
  • Set display mode to Extended
  • Update graphics drivers
  • Verify HDCP compatibility

HDCP manual:
https://artinii.com/assets/HDCP_support_check_user_manual.pdf

  • Contact support directly in Artinii Cinema Player (Feedback & help)
  • Use the contact form on Artinii.com
  • Email support@artinii.com
LOCAL CONTENT

Yes. Drag your files into the library or use “Add Local Films”.

DEVICE LIMITATIONS

Yes. Each account can be used on up to 2 devices.

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